Program Manager

Leads, coordinates, communicates, integrates and is accountable for the overall success of the program, ensuring alignment with critical agency priorities.

Tasks

The concrete work activities defined for this role in the DCWF v5.1 spreadsheet. Core tasks are required for the role; additional tasks are associated but not mandatory.

• T1003 additional Develop and document supply chain risks for critical system elements, as appropriate.
• T1017A additional Participate in the acquisition process as necessary.
• T1018 additional Ensure all acquisitions, procurements, and outsourcing efforts address information security requirements consistent with organization goals.
• T1143A additional Conduct import/export reviews for acquiring systems and software.
• T1148 additional Develop contract language to ensure supply chain, system, network, and operational security are met.
• T1148A additional Develop supply chain, system, network, performance, and cyber security requirements.
• T1148B additional Ensure supply chain, system, network, performance, and cyber security requirements are included in contract language and delivered.
• T5010 additional Act as a primary stakeholder in the underlying information technology (IT) operational processes and functions that support the service, provide direction and monitor all significant activities so the service is delivered successfully.
• T5150 additional Coordinate and manage the overall service provided to a customer end-to-end.
• T524 additional Develop and maintain strategic plans.
• T537 additional Develop methods to monitor and measure risk, compliance, and assurance efforts.
• T5380 additional Gather feedback on customer satisfaction and internal service performance to foster continual improvement.
• T5410 additional Manage the internal relationship with information technology (IT) process owners supporting the service, assisting with the definition and agreement of operating level agreements (OLAs).
• T629A additional Identify and address cyber workforce planning and management issues (e.g. recruitment, retention, and training).
• T680A additional Lead and oversee budget, staffing, and contracting.
• T760 additional Perform needs analysis to determine opportunities for new and improved business process solutions.
• T801 additional Provide enterprise cybersecurity and supply chain risk management guidance for development of the Continuity of Operations Plans.
• T834 additional Resolve conflicts in laws, regulations, policies, standards, or procedures.
• T840B additional Review or conduct audits of programs and projects.
• T949 additional Evaluate the effectiveness of procurement function in addressing information security requirements and supply chain risks through procurement activities and recommend improvements.
• T955A additional Draft and publish supply chain security and risk management documents.

Knowledge, Skills, and Abilities

KSA statements define what a person filling this role knows or can do. "Knowledge" is what they must know, "Skill" is what they can perform, and "Ability" is a durable capacity they bring to the work.

• K0143 knowledge core Knowledge of the organization’s enterprise information technology (IT) goals and objectives.
• K1004A knowledge core Knowledge of information technology (IT) acquisition/procurement requirements.
• K1021 knowledge core Knowledge of risk threat assessment.
• K1133 knowledge core Knowledge of service management concepts for networks and related standards (e.g., Information Technology Infrastructure Library, current version [ITIL]).
• K6290 knowledge core Knowledge of how to leverage government research and development centers, think tanks, academic research, and industry systems.
• A1039A ability additional Ability to evaluate/ensure the trustworthiness of the supplier and/or product.
• A1122 ability additional Ability to apply supply chain risk management standards.
• A325A ability additional Ability to ensure security practices are followed throughout the acquisition process.
• A6160 ability additional Ability to oversee the development and update of the lifecycle cost estimate.
• K0068 knowledge additional Knowledge of information technology (IT) architectural concepts and frameworks.
• K0107 knowledge additional Knowledge of resource management principles and techniques.
• K0129 knowledge additional Knowledge of system life cycle management principles, including software security and usability.
• K0296 knowledge additional Knowledge of how information needs and collection requirements are translated, tracked, and prioritized across the extended enterprise.
• K069A knowledge additional Knowledge of risk management processes and requirements per the Risk Management Framework (RMF).
• K0942 knowledge additional Knowledge of the organization's core business/mission processes.
• K0954 knowledge additional Knowledge of import/export control regulations and responsible agencies for the purposes of reducing supply chain risk.
• K0979 knowledge additional Knowledge of supply chain risk management standards, processes, and practices.
• K1005 knowledge additional Knowledge of functionality, quality, and security requirements and how these will apply to specific items of supply (i.e., elements and processes).
• K1037 knowledge additional Knowledge of information technology (IT) supply chain security and risk management policies, requirements, and procedures.
• K1061A knowledge additional Knowledge of the acquisition/procurement life cycle process.
• K1125 knowledge additional Knowledge of Cloud-based knowledge management technologies and concepts related to security, governance, procurement, and administration.
• K1127 knowledge additional Knowledge of Import/Export Regulations related to cryptography and other security technologies.
• K1130 knowledge additional Knowledge of organizational process improvement concepts and process maturity models (e.g., Capability Maturity Model Integration (CMMI) for Development, CMMI for Services, and CMMI for Acquisitions).
• S203 skill additional Skill in identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

EWU courses that develop this role

Other roles in this element