Software Engineering (SE)
DCWF 626
Service Designer User Experience (UX)
Manages the user experience of a product focused on human factors by making products intuitive and maximizing usability, accessibility, and simplicity.
Tasks
The concrete work activities defined for this role in the DCWF v5.1 spreadsheet. Core tasks are required for the role; additional tasks are associated but not mandatory.
- T1144 additional Develop and document User Experience (UX) requirements including information architecture and user interface requirements.
- T414 additional Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.
- T466 additional Consult with customers to evaluate functional requirements.
- T5150 additional Coordinate and manage the overall service provided to a customer end-to-end.
- T5970 additional Plan and conduct user research and competitor analysis.
- T5971 additional Determine information architecture and create sitemaps.
- T5972 additional Conduct usability testing.
- T5973 additional Conduct qualitative and quantitative research and analysis.
- T5974 additional Work with users as a human factors liaison to determine user needs/requirements, manage user expectations, perform analysis, and demonstrate commitment to delivering quality results.
- T797 additional Provide advice on project costs, design concepts, or design changes.
- T813 additional Provide recommendations for possible improvements and upgrades.
- T850 additional Store, retrieve, and manipulate data for analysis of system capabilities and requirements.
- T927A additional Research and evaluate available technologies and standards to meet customer requirements.
Knowledge, Skills, and Abilities
KSA statements define what a person filling this role knows or can do. "Knowledge" is what they must know, "Skill" is what they can perform, and "Ability" is a durable capacity they bring to the work.
- K0016 knowledge core Knowledge of capabilities and requirements analysis.
- K7106 knowledge core Knowledge of developing user-centered conceptual and logical designs.
- K7107 knowledge core Knowledge of usability standards and application of usability standards.
- K7108 knowledge core Knowledge of user centered design principles.
- K7109 knowledge core Knowledge of usability testing.
- S3822A skill core Skill in managing user relationships, including determining user needs/requirements, managing user expectations, and demonstrating commitment to delivering quality results.
- S7102 skill core Skill in using industry-standard design and prototyping tools.
- S7104 skill core Skill in interpreting data and feedback.
- S7105 skill core Skill in operating UX tools and methods.
- K0035 knowledge additional Knowledge of digital rights management.
- K0040 knowledge additional Knowledge of organization's evaluation and validation requirements.