Knowledge Manager

Responsible for the management and administration of processes and tools that enable the organization to identify, document, and access intellectual capital and information content.

Tasks

The concrete work activities defined for this role in the DCWF v5.1 spreadsheet. Core tasks are required for the role; additional tasks are associated but not mandatory.

• T394A additional Manage the indexing/cataloguing, storage, and access of explicit organizational knowledge (e.g., hard copy documents, digital files).
• T464 additional Construct access paths to suites of information (e.g., link pages) to facilitate access by end-users.
• T5000 additional Leads efforts to promote the organization's use of knowledge management and information sharing.
• T505A additional Design, build, implement, and maintain a knowledge management framework that provides end-users access to the organization’s intellectual capital.
• T513 additional Develop an understanding of the needs and requirements of information end-users.
• T721 additional Monitor and report the usage of knowledge management assets and resources.
• T777 additional Plan and manage the delivery of knowledge management projects.
• T794A additional Promote knowledge sharing between information owners/users through an organization’s operational processes and systems.
• T814 additional Provide recommendations on data structures and databases that ensure correct and quality production of reports/management information.

Knowledge, Skills, and Abilities

KSA statements define what a person filling this role knows or can do. "Knowledge" is what they must know, "Skill" is what they can perform, and "Ability" is a durable capacity they bring to the work.

• K0134 knowledge core Knowledge of the capabilities and functionality associated with various content creation technologies (e.g., wikis, social networking, blogs).
• K0135 knowledge core Knowledge of the capabilities and functionality associated with various technologies for organizing and managing information (e.g., databases, bookmarking engines).
• K0136 knowledge core Knowledge of the capabilities and functionality of various collaborative technologies (e.g., groupware, SharePoint).
• K0910 knowledge core Knowledge of database theory.
• K1034A knowledge core Knowledge of Personally Identifiable Information (PII) data security standards.
• K1141A knowledge core Knowledge of an organization's information classification program and procedures for information compromise.
• A5 ability additional Ability to match the appropriate knowledge repository technology for a given application or environment.
• K0019 knowledge additional Knowledge of cyber defense and vulnerability assessment tools, including open source tools, and their capabilities.
• K0942 knowledge additional Knowledge of the organization's core business/mission processes.
• K1034B knowledge additional Knowledge of Payment Card Industry (PCI) data security standards.
• K1034C knowledge additional Knowledge of Personal Health Information (PHI) data security standards.
• K1125 knowledge additional Knowledge of Cloud-based knowledge management technologies and concepts related to security, governance, procurement, and administration.
• K1126 knowledge additional Knowledge of data classification standards and methodologies based on sensitivity and other risk factors.
• K1136A knowledge additional Knowledge of use cases related to collaboration and content synchronization across platforms (e.g., Mobile, PC, Cloud).
• K338A knowledge additional Knowledge of the principal methods, procedures, and techniques of gathering information and producing, reporting, and sharing information.
• K6000 knowledge additional Knowledge of taxonomy and semantic ontology theory.
• K907A knowledge additional Knowledge of data mining techniques.
• S163 skill additional Skill in conducting information searches.
• S164 skill additional Skill in conducting knowledge mapping (e.g., map of knowledge repositories).
• S223 skill additional Skill in the measuring and reporting of intellectual capital.
• S230 skill additional Skill in using knowledge management technologies.

Other roles in this element